Your order will in a perfectly sealed, anonymous package by Canada Post or UPS (Your choice).
Using Expedited Delivery from Canada Post or UPS, all orders are shipped within 24 hours. Delivery time: 1-2 Business Days for Major Centers in Quebec and Ontario, 1-7 Business Days for rest of Canada.
If the product is back order, we ship within 15 days, except in the extremely rare case when the supplier is also out of stock. In this case, we do propose a substitute article or reimbursement.
You will receive a shipping confirmation and a tracking number directly from Canada Post or UPS.
Please note that tracking may not be available for up to 24 hours after placing your order (Canada Post or UPS Expedited Service).
All our parcels are packed in a neutral way and only the name: AJPRO Distribution Inc. will discreetly be mentioned. The parcel is shipped through Canada Post or UPS. And your signature is required upon receipt of the package.
We are owned and operated within in Canada. All our parcels are shipped from Canada. Therefore, there are no duties or custom hassles. No surprises!
When you buy at ErosAndCompany.com, your transaction is totally secured. In fact, all our pages are https.
ErosAndCompany.com is using Moneris Solutions Payment Solution, the Canadian reference for secured payments on the Internet. This system is used by the biggest e-commerce sites. Here is how it works:
For our mutual protection, we do not store any credit card information on our servers, or a third party server, or in any database. Once the secure transaction is completed, all the credit card information is completely erased from our systems.
Yes, we do accept PayPal payments. PayPal collects your payment information with state-of-the-art encryption and uses account verification processes to make sure you are the one using your account and paying for products online. When the transaction is completed, PayPal will send an email confirmation confirming the transaction. PayPal has a proven record to be one of the best solution for secure transactions over the internet, that is why it is being used by millions of users today.
We've been in the adult retail industry for over several years now, so we know how important discretion is for you.
NEVER. Your private life is of outmost importance to us.
Because of the intimate nature of the items we sell and for your own protection, we are unable to return or exchange purchased toys and products unless they are defective. This is for the health, safety and peace of mind of our customers and employees.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. Again, this is for our mutual protection.
This includes, but is not limited to: Vibrators, dildos, anal toys, douche, enema kits, .beads, plugs, masturbators, cock rings, ball devices, cock sleeves, gags, ropes, underwear (man and woman), lubes, massage oils, condoms, body paints.
Customer's satisfaction is our top priority, If you received a defective article, you shall ask for an exchange within 7 days to our customer service department at the following address:AJPRO Distribution Inc.
However, this is only applicable when the articles are returned in the following condition:
It is possible to exchange lingerie for a different size, except underwear or pantyhose, which for hygienic reasons, are not exchangeable or refundable.
We cover the cost of return by providing you with a return label. The risks related to the return of the article (loss or deterioration) remain the responsibility of the customer.
When contacting us about a defective item, please state the following information: your order number, your name, phone number, email and the nature of the defect. Once the defective item is received back into our warehouse, we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.
If you have a coupon (promotionnal code), enter the code at check out, in the shopping cart page. If the code is valid, the discount will clearly and automatically appears.
Yes, orders can be placed confidentially over the phone with one of our trained representatives. You may call us toll free at: 1-866-969-EROS (3767) 9am-9pm E.S.T. (Eastern Standard Time)
ou must have adult legal age in your country in order to use our secured site.
Yes, we do recommend that you clean your toys before and after their use. For more safety, we suggest you use cleaning products which can be found on our site. Carefully read the instructions of these products.