Frequently Asked Questions

 
 
Your order will in a perfectly sealed, anonymous package by Canada Post.
 
Using Expedited Delivery from Canada Post, all orders are shipped within 24 hours. Delivery time: 1-2 Business Days for Major Centers in Quebec and Ontario, 1-7 Business Days for rest of Canada.
 
If the product is back order, we ship within 15 days, except in the extremely rare case when the supplier is also out of stock. In this case, we do propose a substitute article or reimbursement.
You will receive a shipping confirmation and a tracking number directly from Canada Post.
 
Please note that tracking may not be available for up to 24 hours after placing your order (Canada Post Expedited Service).
All our parcels are packed in a neutral way and only the name: AJPRO Distribution Inc. will discreetly be mentioned. The parcel is shipped through Canada Post.
 
We are owned and operated within in Canada. All our parcels are shipped from Canada. Therefore, there are no duties or custom hassles. No surprises!
When you buy at ErosAndCompany.com, your transaction is totally secured.
 
ErosAndCompany.com is using Moneris Solutions Payment System, the Canadian reference for secured payments on the Internet. This system is used by the biggest e-commerce sites. Here is how it works:
 
1. At check out, you are automatically redirected to the Secured Moneris Solutions Servers.
2. You can then securely type in your credit card number: your credit card number is encrypted by SSL (Secure Socket Layer) before being sent in the Internet. Your credit card information can only be decrypted by the bank operators.
3. The credit card number is then transmitted to the bank operators. In fact, even the accounting department of Moneris Solutions can not have access to your credit card number.
 
For our mutual protection, we do not store any credit card information on our servers, or a third party server, or in any database. Once the secure transaction is completed, all the credit card information is completely erased from our systems.
Yes, we do accept PayPal payments. PayPal collects your payment information with state-of-the-art encryption and uses account verification processes to make sure you are the one using your account and paying for products online. When the transaction is completed, PayPal will send an email confirmation confirming the transaction. PayPal has a proven record to be one of the best solution for secure transactions over the internet, that is why it is being used by millions of users today.
YES, you can pay your order using regular mail, by check, money order or credit card. To do so, at check out time (in your shopping cart), simply select the Pay by mail option. Print the mail order, add your check or money order, payable to AJPRO Distribution Inc., and send it to the address mentioned on your printed mail order. Note: Credit card or money order are the fastest ways to receive your order, since we do not have to wait to cash your check.
We've been in the adult retail industry for over several years now, so we know how important discretion is for you.
NEVER. Your private life is of outmost importance to us.
Customer's satisfaction is our top priority, If you received a defective article, you shall return it within 7 days to our customer service department at the following address:
 
AJPRO Distribution Inc.
2047 Autoroute Laval Ouest
Laval, Quebec
H7L 3W3
However, this is only applicable when the articles are returned in the following conditions:
- In their original packaging and not used, so we could send them back to the manufacturers
- Lingerie is not refundable and not exchangeable.
If you have a coupon (promotionnal code), enter the code at check out, in the shopping cart page. If the code is valid, the discount will clearly and automatically appears.
Orders can be placed confidentially over the phone with one of our trained representatives. You may call us toll free at: 1-866-969-EROS (3767) 9am-9pm E.S.T. (Eastern Standard Time) Also, you can always print out the mail order form available on the shopping cart pages for checks or money orders.
You must have adult legal age in your country in order to use our secured site.
Yes, we do recommend that you clean your toys before and after their use. For more safety, we suggest you use cleaning products which can be found on our site. Carefully read the instructions of these products.