Frequently Asked Questions

Your order will in a perfectly sealed, anonymous package.

With Canada Post's expedited delivery service, orders are delivered in 1-3 working days for major centers in Quebec and Ontario.

With the same-day delivery service, orders are delivered between 3:00 PM and 10:00 PM.

If the product is back order, we ship within 15 days, except in the extremely rare case when the supplier is also out of stock. In this case, we do propose a substitute article or reimbursement.

Same-day delivery is available for a small fee for orders placed between midnight and 1:00 PM, Monday through Friday, on business days, and within the coverage area.

If you are within the covered area, same-day delivery will be automatically offered to you. You can then choose this delivery method if it suits you better.

Please read the terms and conditions of the same-day delivery service below before making a delivery:

  1. Right of Refusal : Eros and Company reserves the right to refuse same-day delivery of a package, without providing specific reasons. By using the same-day delivery service, customers unconditionally accept these conditions.
  2. Conditions : The same-day delivery service is available in a limited area, depending on your zip code. Eligible orders must be placed Monday through Friday between 12:00 AM and 1:00 PM, business days only, excluding holidays. Orders paid for using Paypal are excluded from this delivery service.
  3. Disclaimer : Eros and Company declines all responsibility for any technical problems, malfunctions or any other incident that may affect the smooth running of the same-day delivery.
  4. Change of Delivery Method : If the delivery is not located in the area served by the same-day delivery service, the delivery method will be automatically changed to the Canada Post service. Customers will be notified of this change by email or by any other appropriate means of communication.
  5. Terms Modifications : Eros and Company reserves the right to modify, suspend or terminate the same-day delivery service or modify these terms without notice. For any questions or concerns about our same-day delivery service, please contact us at By using Eros and Company's same-day delivery service, you acknowledge that you have read, understood and accepted the terms and conditions set out above.

With Canada Post, you will receive a shipping confirmation as well as a tracking number.

Please note that tracking may not be available for up to 24 hours after placing your order.

All our parcels are packed in a neutral way and only the name: AJPRO Distribution Inc. will discreetly be mentioned.

Neutral package

We are owned and operated within in Canada. All our parcels are shipped from Canada. Therefore, there are no duties or custom hassles. No surprises!

When you buy at, your transaction is totally secured. In fact, all our pages are https. is using Moneris Solutions Payment Solution, the Canadian reference for secured payments on the Internet. This system is used by the biggest e-commerce sites. Here is how it works:

  1. At check out, you are automatically redirected to the Secured Moneris Solutions Servers
  2. You can then securely type in your credit card number: your credit card number is encrypted by SSL (Secure Socket Layer) before being sent in the Internet. Your credit card information can only be decrypted by the bank operators
  3. The credit card number is then transmitted to the bank operators. In fact, even the accounting department of Moneris Solutions can not have access to your credit card number

For our mutual protection, we do not store any credit card information on our servers, or a third party server, or in any database. Once the secure transaction is completed, all the credit card information is completely erased from our systems.

Yes, we do accept PayPal payments. PayPal collects your payment information with state-of-the-art encryption and uses account verification processes to make sure you are the one using your account and paying for products online. When the transaction is completed, PayPal will send an email confirmation confirming the transaction. PayPal has a proven record to be one of the best solution for secure transactions over the internet, that is why it is being used by millions of users today.

We've been in the adult retail industry for over several years now, so we know how important discretion is for you.

NEVER. Your private life is of outmost importance to us.

Because of the intimate nature of the items we sell and for your own protection, we are unable to return or exchange purchased toys and products unless they are defective. This is for the health, safety and peace of mind of our customers and employees.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. Again, this is for our mutual protection.

This includes, but is not limited to: Vibrators, dildos, anal toys, douche, enema kits, beads, plugs, masturbators, cock rings, ball devices, cock sleeves, gags, ropes, underwear (man and woman), lubes, massage oils, condoms, body paints.

Customer's satisfaction is our top priority, If you received a defective article, you shall ask for an exchange within 7 days to our customer service department at the following address:

AJPRO Distribution Inc.
4975 Rue Louis-B.-Mayer
Laval, QC
H7P 0E5

However, this is only applicable when the articles are returned in the following condition:

  • In their original packaging and not used, so we could send them back to the manufacturers

It is possible to exchange lingerie for a different size, except underwear or pantyhose, which for hygienic reasons, are not exchangeable or refundable.

We cover the cost of return by providing you with a return label. The risks related to the return of the article (loss or deterioration) remain the responsibility of the customer.

When contacting us about a defective item, please state the following information: your order number, your name, phone number, email and the nature of the defect. Once the defective item is received back into our warehouse, we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.

If you have a coupon (promotionnal code), enter the code at check out, in the shopping cart page. If the code is valid, the discount will clearly and automatically appears.

Yes, orders can be placed confidentially over the phone with one of our trained representatives. You may call us toll free at: 1-866-969-EROS (3767) 9am-9pm E.S.T. (Eastern Standard Time)

ou must have adult legal age in your country in order to use our secured site.

Yes, we do recommend that you clean your toys before and after their use. For more safety, we suggest you use cleaning products which can be found on our site. Carefully read the instructions of these products.

Of course! The Eros And Company boutiques are growing rapidly. We are still recruting good candidates, whether for positions of counselor in our sex shops across Quebec, but also as ambassadors for our Sex Toys Presentations. For more information, Contact Us!.